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DELIVERY & RETURNS

DELIVERY

Ancre 1

Orders are sent by letter followed by La Poste or by Colissimo, depending on the volume of the package, in metropolitan France and within the European Union.

FRANCE

  • Standard delivery by tracked letter

Shipping costs are €5 for delivery in mainland France. The delivery time is between 2 and 5 working days (estimated time).

  • Standard delivery by Colissimo

Shipping costs are €5 for delivery in mainland France. The delivery time is 2 working days (estimated time).

 

Delivery is free from 40€ of purchase (excluding shipping costs).

EUROPEAN UNION

 

  • International priority letter with tracking
     

The shipping costs are 10€ for delivery within the European Union. The delivery time is between 3 and 5 working days (estimated time).

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  • Standard delivery by Colissimo
     

The shipping costs are 13€ for delivery within the European Union. The delivery time is between 3 and 7 working days (estimated time) .

All orders placed before 10 a.m., Monday to Friday, are dispatched within 48 hours.

On Friday after 10 a.m., and on weekends, orders are dispatched within 48 hours from the following Monday.

You can track your shipment using the tracking number sent by email to the site https://www.laposte.fr/particulier

RETURN

Ancre 2

In accordance with the provisions of article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of the products to exercise your right of withdrawal without having to justify reasons or pay penalty.  

 

You must notify the website www.vahoya.com of your decision to withdraw before the expiry of the time limit, by e-mail to contact@vahoya.com or via the contact form .

Returns must be made in their original condition and complete (packaging, accessories, certificate, instructions, etc.). The return address will be communicated to you upon receipt of your decision to withdraw.

In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.  

Return costs are your responsibility.  

In the event of exercise of the right of withdrawal, the site www.vahoya.com will refund the price of the jewel, within 14 days following the notification of the request and via the same means of payment as that used during the ordered. 

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