TERMS OF SALES
The present conditions of sale are concluded on the one hand by the company MADAME STEPHANIE MAIELLARO, having for commercial name VAHOYA, whose head office is located at 2 place de la Gare, 69160 TASSIN-LA-DEMI-LUNE (Telephone: 0675506046, e-mail: contact@vahoya.com ), registered with the Trade and Companies Register of Lyon under number A 527 936 454 hereinafter referred to as VAHOYA and managing the site www.vahoya.com and, on the other hand, by any natural or legal person wishing to make a purchase via the website www.vahoya.com hereinafter referred to as "the buyer".
The Site offers costume jewelery items for sale.
ARTICLE 1 - PURPOSE
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These conditions of sale aim to define the contractual relationship between VAHOYA and the buyer and the conditions applicable to any purchase made through the website www.vahoya.com .
The acquisition of a product through this site implies unreserved acceptance by the buyer of these conditions of sale, which the buyer acknowledges having read prior to his order.
Before any transaction, the buyer declares on the one hand that the purchase of products on the site www.vahoya.com is not directly related to his professional activity and is limited to strictly personal use and on the other hand to have the full legal capacity, allowing it to engage under these general conditions of sale.
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VAHOYA retains the possibility of modifying these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the buyer.
ARTICLE 2 - PRODUCTS AND AVAILABILITY
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The products offered are those which appear on the site www.vahoya.com within the limits of available stocks. VAHOYA reserves the right to modify the product range at any time.
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For products not stocked on www.vahoya.com , the offers are valid subject to availability from the suppliers of the site.
In case of unavailability of product after placing the order, the site www.vahoya.com will inform the buyer by e-mail. The order will be automatically canceled and no bank debit will be made.
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In addition, the www.vahoya.com website is not intended to sell its products in large quantities.
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Each product is presented on the website in the form of a description containing its main technical characteristics (material, nature of any stones, color, size, brand, etc.).
The photographs are as faithful as possible but cannot however correspond to the actual color of the product sold. This is why they do not commit the seller in any way.
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ARTICLE 3 - PRICE
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The prices appearing in the catalog are indicated in euros and net of VAT (VAT not applicable according to article 293 B of the General Tax Code), and excluding processing and shipping costs.
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All orders, whatever their origin, are payable in euros.
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VAHOYA reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in force at the time of validation of the order and subject to availability.
The products remain the property of VAHOYA until full payment of the price.
Warning: as soon as the buyer takes physical possession of the products ordered, the risk of loss or damage to the products is transferred to him.
ARTICLE 4 - ORDERS AND TERMS OF PAYMENT
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Before any order, the buyer must create an account on the site www.vahoya.com . The account creation section is accessible directly from the side menu bar. At each visit, the buyer, if he wishes to order or consult his account (order status, profile, etc.), must identify himself using this information.
PAYMENT TERMS
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VAHOYA offers the buyer to order and pay for his products in several steps, with 2 secure payment options to choose from:
Payment by credit card with Stripe
Payment by Paypal
Payment data is exchanged in encrypted mode using the protocol defined by the approved payment provider involved in banking transactions carried out on the www.vahoya.com site.
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Payment is made at your choice on the secure banking servers of the partners. This implies that no banking information concerning the buyer passes through the site.
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Payment by credit card is therefore perfectly secure; the order will thus be recorded and validated upon acceptance of payment by the payment platform chosen by the buyer.
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PAYMENT IN 4 INSTALLMENTS FREE OF CHARGE WITH PAYPAL
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Payment in 4X free of charge is a feature that allows the buyer to spread the payment of his purchases over 4 installments of 3 months. A 4X payment is a series of 4 regular payments that the buyer makes to pay for his purchase. It ends within 89 days of its first payment.
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To benefit from it, the buyer just has to choose to pay with PayPal when shopping online and log in to their PayPal account. A 4X payment option will appear if the buyer is eligible and the purchase in question is eligible. If so, the buyer can request 4X payment in just a few steps, receive an instant response, and complete their purchase.
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4X payout is available for eligible carts with a value between 30 and 2,000 EUR.
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If the buyer does not have a Paypal account, he will have to create one to be able to benefit from this payment facility.
ARTICLE 5 - VALIDATION OF THE ORDER
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Any order appearing on the website www.vahoya.com implies acceptance of these General Conditions. Any order confirmation entails the buyer's full acceptance of these general conditions of sale, without exception or reservation.
All the data provided and the recorded confirmation will constitute proof of the transaction.
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The buyer declares to have perfect knowledge of it.
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The order confirmation will constitute signature and acceptance of the operations carried out.
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A summary of the buyer's order information will be communicated to him by e-mail.
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ARTICLE 6 - WITHDRAWAL/RETURN
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In accordance with the provisions of article L.121-21 of the Consumer Code, the buyer has a withdrawal period of 14 days from receipt of the products to exercise his right of withdrawal without having to justify reasons. nor to pay a penalty.
The buyer must notify the site www.vahoya.com of his decision to withdraw before the expiry of the time limit, by e-mail to contact@vahoya.com or via the contact form .
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Returns must be made in their original condition and complete (packaging, accessories, certificate, instructions, etc.). The return address will be communicated to the buyer upon receipt of his decision to withdraw.
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In this context, the responsibility of the buyer is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.
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Return costs are the responsibility of the buyer.
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In the event of exercise of the right of withdrawal, the site www.vahoya.com will refund the price of the jewel, within 14 days following the notification of the request and via the same means of payment as that used during the ordered.
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ARTICLE 7 – DELIVERY
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Delivery is offered to anyone residing in metropolitan France or within the European Union.
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The products are delivered by letter followed by La Poste or by Colissimo, depending on the volume of the package, to the delivery address indicated on the order form.
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FRANCE
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Standard delivery by tracked letter
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Shipping costs are €5 for delivery in mainland France. The delivery time is between 2 and 5 working days (estimated time).
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Standard delivery by Colissimo
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Shipping costs are €5 for delivery in mainland France. The delivery time is 2 working days (estimated time).
Delivery is free from 40€ of purchase (excluding shipping costs).
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EUROPEAN UNION
International priority letter with tracking
The shipping costs are 10€ for delivery within the European Union. The delivery time is between 3 and 5 working days (estimated time).
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Standard delivery by Colissimo
The shipping costs are 13€ for delivery within the European Union. The delivery time is between 3 and 7 working days (estimated time).
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All orders placed before 10 a.m., Monday to Friday, are dispatched within 48 hours.
On Friday after 10 a.m., and on weekends, orders are dispatched within 48 hours from the following Monday.
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In accordance with the legal provisions, in the event of late delivery, the buyer benefits from the possibility of canceling his order under the conditions and methods defined in article L 138-2 of the Consumer Code. If in the meantime the buyer receives the product, the site will reimburse it and the shipping costs under the conditions of article L 138-3 of the Consumer Code.
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In the event of deliveries by a carrier, VAHOYA cannot be held responsible for late delivery due exclusively to the unavailability of the buyer after several appointment proposals.
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ARTICLE 8 - WARRANTY
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All the products on the site benefit from the legal guarantee of conformity and the guarantee against hidden defects, provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned, exchanged or refunded.
All complaints, requests for exchange or refund must be made by email to contact@vahoya.com within 30 days of delivery.
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The products must be returned in the state in which the buyer received them with all the elements (packaging, accessories, certificate, instructions, etc.). The shipping costs will be reimbursed to him on the basis of the price invoiced and the return costs will be reimbursed to him on presentation of the supporting documents.
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The provisions of this Article do not prevent him from benefiting from the right of withdrawal provided for in Article 5.
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ARTICLE 9 - RESPONSIBILITY
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The company MADAME STEPHANIE MAIELLARO, in the process of distance selling, is bound only by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service interruption, or other involuntary problems.
ARTICLE 10 - APPLICABLE LAW IN CASE OF DISPUTES
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The language of this contract is French. These conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.
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ARTICLE 11 - DISPUTES
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For any complaint, please contact the seller's customer service by email at contact@vahoya.com or via the contact form.
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The buyer is informed that he can in any case resort to conventional mediation, with existing sectoral mediation bodies or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.
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The buyer is also informed that he can also use the Online Dispute Resolution (RLL) platform: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
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All disputes to which the purchase and sale transactions concluded in application of these GCS and which have not been the subject of an amicable settlement between the seller or by mediation, will be submitted to the competent courts under the conditions of law. commmon.
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ARTICLE 12 - INTELLECTUAL PROPERTY
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VAHOYA is a trademark registered with the INPI.
Any use, reproduction, distribution, marketing, modification of all or part of the www.vahoya.com site without the Publisher's authorization is prohibited and may result in legal action and prosecution as provided for in particular by the Intellectual Property Code and the Civil Code.
Any simple or hypertext link is strictly prohibited without the express written consent of VAHOYA.
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